Returns & Exchanges
At Dr.Rashel, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy for unused and unopened products. If your purchase doesn't meet your expectations, our streamlined process ensures a quick resolution for exchanges or refunds.
Initiate Your Request
Contact our customer support team via email with your order number and a brief explanation for the return to receive your Return Authorization.
Pack Securely
Place the unopened skincare products in their original packaging to ensure they are protected from damage during transit back to our warehouse.
Ship the Package
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Inspection and Refund
Once our quality control team verifies the condition of the items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing